Microsoft Dynamics AX has the function to control for the deleted sales orders or deleted lines, on this post will illustrate the voided sales order function, where the deleted sales order lines are stored in a different form for reference. First, this function must be activated under the accounts receivable parameter.
Accounts receivable| Setup| Accounts receivable parameters then under General go to Sales fast tab, under Setup field group, Tick the following option Mark the order as void.
During the sales order transaction assume that the end user after selecting a sales line then delete it, the deleted line is moved to Voided sales order form
Let us create the new sales order line and delete it from the header
Then go to the Sales and marketing| Inquiry| History| Voided sales orders
The voiced sales order form will open, and the voided sales orders will be shown as the following screenshot
The Voided filed has two options;
- The first is Voided lines; which represents sales order lines that have been deleted and the sales order header is not deleted
- The second is Voided; which represents the sales order that has been deleted from the header
Go to the Lines tab, which shows the voided lines.
You can press the Show to show the sales order and order lines.
Sales Order Refunds: https://msdynamics.net/2018/07/04/sales-order-refunds-credit-card-payments/