How we can log-in interaction Links?

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This topic contains 2 replies, has 3 voices, and was last updated by  Locus IT 2 months, 3 weeks ago.

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  • #20737

    Saurabh
    Participant

    How we can log-in interaction Links which are Lost When You Upgrade from Microsoft Dynamics NAV 2009 R2?

    #20904

    Locus IT
    Participant

    Hello Saurabh,

    When you upgrade from Microsoft Dynamics NAV 2009 R2 to Microsoft Dynamics NAV 2013, the link between interaction records and logged email messages is lost.

    To resolve this issue, the administrator has to log all mails again to restore the links. Although logging a large volume of mail messages can be a lengthy process, you can improve performance if email logging is configured to run on its own dedicated server instance. The administrator can use one of the following methods:

    • Copy all mails that are in the storage folder to the Queue folder. The mail messages will be logged again.
    • Rename the existing storage folder as the queue folder, so that the messages are logged again. In this instance, you will also want to re-create a storage folder.
    #20741

    Anne Smith
    Participant

    Hello Saurabh,

    When you upgrade from Microsoft Dynamics NAV 2009 R2 to Microsoft Dynamics NAV 2013, the link between interaction records and logged email messages is lost. To resolve this issue, the administrator has to log all mails again to restore the links.

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