Microsoft Dynamics Support Services includes an array of support services for Microsoft Dynamics NAV, Dynamics 365, CRM, AX, SL and GP.
The support facility consists of a dedicated team of full time support engineers who give excellent customer support services. Our partners build the business based on maintaining excellent long-term relationships with the customers, to underpin this, they offer an excellent support service.
The support team has high caliber, experienced consultants, including implementation consultants. The clients will be confident in the knowledge that the support team will work with them to maximize their investment in their solution by providing robust, proactive ongoing business support.
Microsoft Dynamics Support Services
Our Dynamics consultants are accredited with real world experience and knowledge.
Access to a secure portal where cases are logged and tracked. Review issue resolutions.
- Fast Response
Committed to responding to issues quickly.
Assistance on non-support related queries including online training, modifications or advice.
- Dynamics Add-ons
Support customers get a free demo to Dynamics add-ons.
- Account Services Team
A diverse team of consultants, account managers, developers and support agents.
- Standard and Enhanced Options
Businesses differ and operations vary hence flexibility is built into the support service.
- Third Party Partners
The partnership with third-party vendors means clients always have access to the right services.
- Quality Management System
Clients receive a Quality Management Systems and a dedicated Quality Manager.
Our partners understand that when choosing a partner, you need to know that expertise will be accessible when you need it and there are structures in place to make sure assistance can be provided in the most expedient way possible.
Reasons for Choosing our Partners as your Support Partner
- Flexible support plans that can be tailored to your needs
- Personal approach, where they get to know the customers
- The Dynamics Support Plan is based on the category you choose.
- Assistance for non-support related queries; training, modifications, advice
- Accredited consultants with real world industry experience
- Free Demo to a selection of our Dynamics add-ons
- All versions of Dynamics supported
- Online portal to review solutions to issues and request assistance
- Fast resolution times
- 24/7 support service
As you would expect from a leading Microsoft Dynamics Support Partner, our partners also offer the clients a broad portfolio of enhanced and extended products or services. Our partners assist customers in picking the right technology in Microsoft.
- Provide comprehensive capabilities for financial, human resources, operations management.
- Flexible ERP solutions that facilitates communication between internal and external processes, groups and individuals.
- Enabling efficient ways of working and significant cost savings in Microsoft Dynamics.
Microsoft Dynamics Support Services Benefits
- Access to certified professionals
- Help desk and phone support
- Knowledge and experience with third party products
- Provide complete visibility to overall business operations.
- Dedicated account management
- Cloud services
- Updated with any new developments so you are not left behind and not left with out-of-date software.
- Drive consistent and measurable improvement in everyday business processes.
From complex issues to minor additions and changes and for Enterprise organizations and small businesses alike, the support team of global support engineers are here to support you throughout your entire Microsoft Dynamics journey.
The support services are designed, not only to keep your legacy Dynamics deployment performant and secure, but to improve the value you get from the system. Our support partners will actively work with you to:
- Keep your system performing to the standards you need by providing you with a scalable and secure infrastructure.
- Limit unnecessary customization’s to ensure easy and affordable upgrades are available when required.
- Provide training and support to ensure user adoption and continuous improvement across your organisation.
Our partners seek to improve each clients solution, extending the capabilities with the MS Dynamics suite or creating apps to meet unique business processes or industry needs.The customers and partners are provided with the tools and knowledge to be self-sufficient with their systems.
For more information on Microsoft Dynamics Support Services and how our partners can help you in your business, please contact us.