Share This Post

MSD CRM Updates

MS Dynamics 365 Support for Customer Engagement

Microsoft Dynamics 365 Support

This article explains about MS Dynamics 365 Support for Customer Engagement for phones and tablets. You can access the Dynamics 365 for Customer Engagement data from mobile devices in different ways. You can install and use the apps for Windows, iOS, and Android mobile devices, or you can run the web app on the device’s preferred browser for those devices described here.

Dynamics CRM Online 2015 Update 1 introduced a new version of Dynamics 365 for phones that are based on and shares many of the features of Dynamics 365 for tablets. To use this new version of the Dynamics 365 for phones, you must be running CRM Online 2015 Update 1 or later or Dynamics CRM 2016 on-premises or later.

MS Dynamics 365 Support for Phones

Microsoft Dynamics 365 Support for Phones

Microsoft Dynamics 365 Support for Phones

Version Support

Microsoft Dynamics 365 Support for phones requires and can only connect to Microsoft Dynamics CRM Online 2015 Update 1 (online) or later (Windows Phone*, iPhone, and Android) or Microsoft Dynamics CRM 2016 (on-premises) or later (like Windows Phone, iPhone, Android).

Dynamics CRM for phones express is deprecated and will not connect to the releases after Microsoft Dynamics CRM 2016.

*Windows Phone requires the new Dynamics 365 for Customer Engagement apps for the Windows app and Microsoft Dynamics CRM 2016 (on-premises) or later.

Device Support
Platform Versions RAM (minimum)
iOS 8.1 and above 1 GB
Android 4.4,5.0, 6.0, 7.0 1 GB
Windows Phone 8.1
Windows Phone 10
8.1 and 10 2 GB*

*The Enhancements to the app require this minimum memory amount.

MS Dynamics 365 Support for Tablets

Microsoft Dynamics 365 Support for Tablets

Microsoft Dynamics 365 Support for Tablets

Windows Tablets

You can run the MS Dynamics 365 for Customer Engagement apps for Windows tablets app on devices that meet the following requirements. You can also run the MS Dynamics 365 for Customer Engagement apps web app on a supported web browser on these devices.

Operating system Windows 8 or later
Memory 2 GB*
Resolution 1366 x 768 resolution (720p)

*The Enhancements to the app require this minimum memory amount.

For on-premises deployments, Microsoft Dynamics 365 Support requires a Microsoft Windows registry modification on the user’s Windows 8.1 device. Not required for the new Windows 10 app.

Apple iPad

You can run the Dynamics 365 for iPad app on the devices that meet the following requirements:

  • Device: iPad third generation or later
  • Screen: 9-inch (diagonal) or larger

How to find the version of your MS Dynamics 365 for iPad app

  • In the MS Dynamics 365 for tablets app, go to the home screen, and then open the command bar. Tap Settings, and then tap About.
Android

You can run the Dynamics 365 for the Android app on the devices that meet the following requirements:

  • Android versions 4.41, 5.02, and 6.03 are supported for the tablets with screens larger than 7 inches (optimized for 9 to 10 inches) using Microsoft Dynamics 365 for Customer Engagement apps for Android.
  1. This feature is available only if your organization has updated to the Microsoft Dynamics CRM 2015 Update 0.1 or later.
  2. This feature is available only if your organization has updated to the Microsoft Dynamics CRM 2015 Update 1.1 or later.
  3. The feature is available only if your organization has updated to the Microsoft Dynamics CRM 2015 Update 1.1 or later.

Web Browser Support for Tablets

You can run the Microsoft Dynamics 365 for Customer Engagement apps in the default web browser on any of the supported Windows tablets listed earlier. For the Apple iPad tablets, iOS 7, iOS 8, and iOS 9 are supported. For the Android, versions 4.2.2, 4.3, 4.4, 5.0, and 6.0 are supported for the tablets listed earlier.

Using the Dynamics 365 for Customer Engagement on a web browser on an Apple or Android mobile device provides a similar experience to using it with a web browser on a desktop or laptop computer. However, some features are not available, including:

  • Pinch and zoom
  • Yammer
  • Reports
  • Customization/Editors
  • System Settings
  • Advanced Find
  • Process dialog’s
  • Skype for the Business presence
  • Adding the attachments to Notes—for Apple iPad users with Dynamics 365 for Customer Engagement apps (on-premises)

iFrame and Web Resource Support in Microsoft D365 for Tablets

iFrame and Web Resource Support

iFrame and Web Resource Support

You can add the iFrames and web resources in forms and dashboards in the Dynamics 365 for Customer Engagement web app, and they will appear in Dynamics 365 for tablets as well. For example, if you add a news feed to the dashboard in the web app, the news feed will also appear in the tablet app.

iFrames and the web resources are supported on Apple iPad, Android, and Windows 10 tablets. Tablets running Windows 8.1 and earlier are not supported. This feature was introduced in the CRM Online 2016 Update and CRM 2016 (on-premises) by the name of Interactive Service hub.

Known Issues

  • You can’t use popups for the authentication or other purposes from within iFrames and web resources on Dynamics 365 for tablets.
  • Authentication for embedded sites isn’t available.
  • Errors and memory leaks in the iFrames and web resources can cause Dynamics 365 for tablets to stop responding and can cause client-side data loss.
  • Some iFrames and web resources can adversely affect application performance.
  • Microsoft Silverlight and image web resources aren’t available on Microsoft Dynamics 365 for tablets.

For information on Microsoft Dynamics 365 Support and the partners that provide such support services, please go through our partner’s section.

Share This Post

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

Skip to toolbar