CRM Phone call Activity

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Dynamics CRM Activities and its Types

Microsoft Dynamics CRM Activities are used to record a specific type of communication, as well as the subject, time and details of that communication. Activities are the actions such as emails, phone calls, meetings, and etc. Using Dynamics CRM Activities helps you and your organization understand all of the communication your organization has had with each customer or prospective customer. Dynamics CRM Activities should be used by every user that has external relationships and communications. Your Activities view should act as your daily To Do list. You can create search queries, views, and reports to track activities by the customer or activity. By utilizing activities, you are ensuring that all communication with the customers can be found later. Dynamics CRM Activities Types There are ...

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