Microsaoft Dynamics CRM Case Management

Joined on: 2018-06-02 09:29:37              
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CRM Case Management Creation

CRM Case Management In this Article, we are going to analyze how Dynamics CRM case management works. One of the most powerful features of Microsoft Dynamics CRM is the Customer Service Module which allows us to manage and track customer service activities in an organization. Customer service functionality is broken down into two parts- Service Management and Service Scheduling. Service Management is designed to help incident-based services called as Cases. The Case Entity gives incident based tracking for problems that may arise from customers, whether they are external or internal. The customer service representative creates an incident (case) to track a customer request, question or an issue. All actions and the communications can be tracked in the incident entity. The incident can be in...

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